FAQ's
Claim numbers are issued by your insurance company at the time you
report your accident. Just jot it down and bring it in with you when
you come in to begin the repair process, Grove Auto Body will do the
rest.
A direct repair facility is a body shop that works directly with your
insurance company as a preferred shop. Body shops earn the right to
be in preferred shop programs by meeting certain requirements. These
include having certified technicians, using the proper equipment, and
most importantly, having a record of satisfied customers. When you use
a preferred shop, the repair process is streamlined. A preferred shop
actually writes the estimate, orders the parts, and repairs your vehicle
without having to wait for an insurance adjuster. Insurance companies
constantly monitor their preferred shops to ensure quality repairs.
We are open Monday thru Friday 7:30 a.m. to 5:30 p.m.
Absolutely. We generally order your vehicle's parts at the time that
we write the estimate and schedule your vehicle. This enables us to
provide quicker turnaround time. Depending on what type of vehicle
you have, it may take longer for the arrival of some parts. A
deposit may be necessary.
No. A car is a total loss only when the price of repairs exceeds the
insurance companies determined value of your vehicle. Nowadays, most
cars are built using unibody (frame and body as one) construction. Our
highly skilled technicians, with the aid of our state-of the-art laser
measuring system , can return your vehicle to its original factory specifications.
If it is determined that the frame section is bent beyond repair, that
section can simply be replaced.
Today's modern factory finishes incorporate multiple layers of highly
specialized paints. Grove Auto Body has made a major investment in the
finest paint system available and constantly upgrades its technology
and equipment to ensure that each vehicle's paint matches. We take special
pride in our ability to match factory finishes as the final step in
the restoration process.
We will take care of your vehicle while it is at our shop. WE
understand the importance of returning your vehicle to you. It
is never easy to be without your vehicle, but we hope to make it as
simple and hassle free as possible. However, we cannot promise
a specific date of delivery. All delivery dates quoted are tentative.
There are delays that sometimes occur in this business that are unanticipated.
We do ask for you patience.
Yes, we would be happy to provide this service to you. We want each
customer's visit to be a positive experience and will work diligently
towards that goal.
If you need a rental car, we can help you make the necessary arrangements.
Insurance companies will only pay for a rental car if you have that
option on your policy. Check your policy and/or call your insurance
company to find out if you have rental coverage and what your specific
limitations are.
You will be notified by phone when your vehicle is ready to be picked
up. You can also check this website. You will see a message next to
the last picture of your vehicle telling you that your vehicle is ready
to be picked up. Feel free to call or e-mail your advisor during the
repair process if you have questions or concerns.
Yes. Grove Auto Body guarantees all of their repairs.
The amount of deductible that you will be responsible for is determined
by your insurance policy. If you aren't sure what your deductible is
you can call your insurance agent. The deductible amount will
be paid to Grove Auto Body at the time of pickup of your vehicle.
If your deductible is not waived, it will be your responsibility to
pay Grove Auto Body when you pick up your vehicle. If you aren't sure
about your deductible, you can call your advisor and he can tell you
whether your insurance company has waived your deductible or whether
it will be your responsibility.
Full payment is required before we release your vehicle to you.
If you have a draft from an insurance company, be sure it is signed
properly (i.e., signatures). No personal checks are accepted over
$500.00, unless pre-authorized. Certified or cashier checks will
be appropriate in that situation.
Parts that wear out and need replacement with time and use (i.e.,
tires, batteries, and suspension parts) are commonly subject to betterment
charges when they are replaced during the repair process. These betterment
charges are determined by your insurance company and are pro-rated based
on actual miles on your vehicle.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO'S · Wash the vehicle by hand with cool water and
a very mild car wash solution using a soft cloth or sponge. ·
Always use clean fresh water. · Wash your vehicle in the shade
DONT'S · Do not use a commercial car wash. Stiff brushes
or sponges could mar the finish and damage the surface. · Do
not "dry wipe" your vehicle. Dry wiping can scratch the
finish. · Do not drive on gravel roads. Chipping the finish is
easily done in the first 30 days. · Avoid parking under trees
and utility lines which are likely to attract birds. Bird droppings
have a high acid content and will damage a freshly painted surface.
Also, tree sap can mar or spot a freshly painted surface. · Do
not spill gasoline, oil, antifreeze, transmission fluid, or windshield
solvent on the new finish. · Do not scrape ice or snow from the
newly painted surface. Scrapers can act like a paint scraper on a
newly painted finish.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow
the finish to dry and harden completely.
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