WHERE DO I GET A CLAIM
NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, Grove Auto Body will do the rest.
WHAT ARE YOUR HOURS OF OPERATION?
We are open Monday thru Friday 7:30 a.m. to 5:30 p.m.
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE
FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle. This enables us to provide quicker turnaround time. Depending on what type of vehicle you have, it may take longer for the arrival of some parts. A deposit may be necessary.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the
insurance company's determined value of your vehicle. Nowadays, most
cars are built using unibody (frame and body as one) construction. Our
highly skilled technicians, with the aid of our state-of the-art
computer measuring system, can return your vehicle to its original
factory specifications. If it is determined that the frame section is
bent beyond repair, that section can simply be replaced.
CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Grove Auto Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE
IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so
that he or she can make the necessary arrangements.
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
We will take care of your vehicle while it is at our shop. We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we hope to make it as simple and hassle free as possible. However, we cannot promise a specific date of delivery. All delivery dates quoted are tentative. There are delays that sometimes occur in this business that are unanticipated. We do ask for you patience.
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.
HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary
arrangements. Insurance companies will only pay for a rental car if you
have that option on your policy or if you are the claimant. Check
your policy and/or call your insurance company to find out if you have
rental coverage and what your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. You can
also check this website. You will see a message next to the last picture
of your vehicle telling you that your vehicle is ready to be picked up.
Feel free to call or e-mail your advisor during the repair process if
you have questions or concerns.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Grove Auto Body guarantees all of their repairs.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure what your deductible is you can call your insurance agent. The deductible amount will be paid to Grove Auto Body at the time of pickup of your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay Grove Auto Body when you pick up your vehicle. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Full payment is required before we release your vehicle to you. If you have a draft from an insurance company, be sure it is signed properly (i.e., signatures). No personal checks are accepted over $500.00, unless pre-authorized. Certified or cashier checks will be appropriate in that situation.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires,
batteries, and suspension parts) are commonly subject to betterment
charges when they are replaced during the repair process. These
betterment charges are determined by your insurance company and are
pro-rated based on actual miles on your vehicle.
CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild
car wash solution using a soft cloth or sponge. · Always use clean
fresh water. · Wash your vehicle in the shade
DONT'S · Do not use a commercial car wash. Stiff brushes or
sponges could mar the finish and damage the surface. · Do not "dry
wipe" your vehicle. Dry wiping can scratch the finish. · Do not
drive on gravel roads. Chipping the finish is easily done in the first
30 days. · Avoid parking under trees and utility lines which are likely
to attract birds. Bird droppings have a high acid content and will
damage a freshly painted surface. Also, tree sap can mar or spot a
freshly painted surface. · Do not spill gasoline, oil, antifreeze,
transmission fluid, or windshield solvent on the new finish. · Do not
scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DONT'S · Do not wax or polish the vehicle. This will allow the
finish to dry and harden completely.